Results
How we measure results
Every placement starts with the numbers that will prove it's working. We agree on them in week one and review them at 30 days.
About client case studies
Snova PH was founded in 2026. We publish client results only with the client's permission and real numbers behind them, so case studies will appear here as engagements pass their reviews. Until then, this page shows exactly how we measure every role.
By role
The numbers we track
| Role | What we measure |
|---|---|
| Agency operations assistant | Days from signed contract to project kickoff · Overdue tasks on project boards · Reports and invoices sent on time · Hours per week the founder spends on operations |
| Amazon virtual assistant | Account health metrics in Seller Central · Stranded or suppressed listings resolved · Buyer message response time · Reimbursements recovered for lost or damaged inventory |
| Appointment setter | Time from new lead to first contact · Contact rate on new leads · Meetings booked per week · Show-up rate for booked meetings |
| Automation specialist | Hours of manual work removed per week · Workflow failures and time to fix them · Records processed automatically per day · Speed from new lead to CRM and alert |
| Customer service representative | First response time during covered hours · Tickets resolved per day · Customer satisfaction score, if your help desk tracks it · Share of tickets escalated to you |
| Executive assistant | Hours per week you no longer spend on email and scheduling · Inbox at an agreed zero or near-zero each day · Meetings booked without you touching the calendar · Follow-ups sent on time, tracked in one list |
| General virtual assistant | Tasks completed per week against the task board · Error rate on data entry, checked on a sample · Turnaround time on requests from the team · Hours per week handed back to the team |
| Graphic designer | Designs delivered per week · Average turnaround from brief to first draft · Revision rounds per piece · Ad or post performance where designs are tested |
| Inside sales agent | Time from new lead to first contact · Conversations and appointments set per week · Appointments kept by agents · Leads moved from nurture back to active |
| Insurance verification specialist | Share of visits verified before the appointment · Claim denials caused by eligibility or authorization problems · Patient balances collected at the visit · Time from booking to verification |
| Lead generation specialist | Verified contacts added per week · Reply rate and positive reply rate · Meetings booked from outreach · Email bounce rate, kept low to protect deliverability |
| Medical scheduling assistant | Calls answered or returned within your target time · No-show rate before and after reminders · Cancellations backfilled from the waitlist · Recall and follow-up visits booked per week |
| SaaS customer support | First response and resolution times · Tickets resolved without engineering involvement · Customer satisfaction on resolved tickets · Help articles created or updated from real tickets |
| SEO specialist | Clicks and impressions from Google Search Console · Rankings for a short list of sales-driving searches · Leads, calls or sales from organic traffic · Pages fixed or published per month |
| Shopify virtual assistant | First response time on customer tickets · Refund and return rate by reason · Products listed or updated per week · Errors found in listings or inventory |
| Social media manager | Posts published on schedule · Reach and engagement rate per platform · Response time on comments and DMs · Inquiries and leads from social |
| Transaction coordinator | Files closed on schedule · Missed or extended deadlines · Files complete at broker compliance review · Hours per file saved for the agent |
| Video editor | Videos delivered per week · Turnaround from raw footage to final cut · Revision rounds per video · Average view duration or watch time on published videos |
| Web developer | Page speed and Core Web Vitals on key pages · Form and checkout conversion rates · Bugs reported versus fixed per week · Uptime and time to fix when something breaks |
| YouTube channel manager | Videos published on schedule · Click-through rate on thumbnails · Average view duration and watch time · Subscribers and leads from the channel |
Tell us what's slowing your business down.
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