Industries
Filipino e-commerce virtual assistants for online stores
Customer support, order management, product listings and marketplace upkeep for Shopify and Amazon sellers, handled by Filipino VAs who have worked in online stores before.
Where the hours go
The work that piles up
Support tickets pile up as sales grow
Where-is-my-order emails, returns and product questions grow with every sale, and slow replies turn into chargebacks and bad reviews.
Listings fall behind the catalog
New products wait days to go live, and older listings carry outdated photos, prices or descriptions that hurt conversion.
Orders need hands-on fixes
Address changes, failed payments, split shipments and lost parcels all need someone to step in quickly.
Marketplace health needs daily attention
Account health warnings, stranded listings and inventory mismatches can quietly cost sales on Amazon if nobody checks every day.
Roles
Who we place for e-commerce
- Amazon virtual assistantAn Amazon virtual assistant keeps your Seller Central account healthy: listings, inventory, buyer messages, account health checks and the daily fixes that protect sales.
- Shopify virtual assistantA Shopify virtual assistant runs the daily operations of your store: customer support, orders, product listings, inventory and the apps that keep it all connected.
- Customer service representativeA customer service rep answers your customers quickly and clearly across email, chat and phone, and knows when an issue needs you.
- Graphic designerA graphic designer turns your ideas into on-brand social posts, ads, decks and PDFs, fast enough to keep up with your marketing calendar.
- General virtual assistantA general virtual assistant takes the steady stream of admin off your team: data entry, research, scheduling, documents and customer follow-ups.
Tasks you can hand off
- Answer customer emails and chats about orders, returns and products
- Process refunds, exchanges and order edits within your policy
- Create and optimize product listings with titles, descriptions and images
- Update prices, variants and inventory counts
- Monitor marketplace account health and fix stranded listings
- Coordinate with suppliers and your fulfillment partner
- Moderate product reviews and respond to public feedback
- Report weekly on tickets, returns and listing performance
Common tools in this work
- Shopify
- Amazon Seller Central
- Gorgias or Zendesk
- Klaviyo
- ShipStation
- Helium 10
- Canva
- Google Sheets
Reviews and marketplace policies
Never ask a VA to write, buy or filter reviews. The FTC's rule on consumer reviews bans fake reviews and review suppression, and marketplaces like Amazon suspend accounts for review manipulation. Your VA can respond to reviews and follow each platform's policies for requesting them.
Stores grow faster than their teams
In e-commerce, every sale creates work: a confirmation question, a shipping update, sometimes a return. At some point the founder is answering tickets at midnight instead of sourcing products or running ads. That’s the moment for an e-commerce VA.
Two specialist roles
- Shopify virtual assistants run the day-to-day of a Shopify store: support, orders, product updates and apps.
- Amazon virtual assistants handle Seller Central: listings, inventory, account health and marketplace support.
Stores with high ticket volume often add a dedicated customer service representative, and a graphic designer for product images and ads.
Grow without breaking customer experience
The fastest way to lose a growing store’s momentum is slow support and messy listings. A VA with store experience keeps both under control, and a weekly report on tickets, returns and listing issues shows you problems while they’re still small.
FAQ
Common questions
What should an e-commerce VA take over first?
Customer support, in most stores. It's the most frequent work, the easiest to check, and the quickest to improve reviews and repeat purchases. Listings and marketplace upkeep usually come next.
Do you place VAs for both Shopify and Amazon?
Yes. The platforms need different skills, since Amazon has its own rules, account health system and listing requirements, so we scout for experience on the platform you sell on.
Can a VA handle our email marketing too?
Some can, especially if they've used Klaviyo or a similar tool. For a serious email program, an email marketing specialist is a better fit than adding it to a support role.
How do we protect customer and payment data?
Give your VA a staff account with only the permissions they need, never your owner login. Most stores let you hide payment details and restrict refunds above a set amount.
Tell us what's slowing your business down.
Book a 30-minute discovery call. Bring your task list and a budget range, and we'll show you what to delegate first.
Book a discovery call